Director’s Meeting

September 11 and 12 we celebrated our Home Health Division leadership team at the annual Directors Meeting in Austin, Texas. Special recognition for our key metrics in volume, quality, operations, and finance were given and we learned about healthcare reform changes, OASIS accuracy, survey preparedness, and trust building. Check out and join us in congratulating our leaders and their offices with the following awards:

Some of our winners… Who will be celebrating next?

Cindy Rasnick, Austin TX – LEAN Queen, C3 Flagship: $572k ahead for the unit ($364k ahead for the Austin branch!)
Rosa Cervantez, Eastland TX – Captain Consistency: 31% BCM
Crystal Kelley, Tennessee – Most GREEN Combined: 18 squares on the SMART board, 17 are bright green! ($300k ahead!)
Hui Fang, Asian American – Largest Budget Surplus: $700k and growing!
Rena Kendricks, Temple TX – BCM Tops Award: All 5 offices YTD BCM margin over 35%! (5 of Top 13 Performers!)
Melinda Hoffman, Lake Ozark MO – ALL GREEN Award: 7.25RN, 7.96 Therapy, 6.25% LUPA, $131 Cost, Ahead of Plan, 24.2% BCM!
Tammy Thompson, West Virginia – Greatest 2013 Performance Improvement: 15% in Q1, 19% in Q2, 34% in July!
Jodi Wittwer, Montrose/Grand Junction CO – Colorado HERO Award!
Dorothy Trammel, Brownwood TX – Consistently at the TOP!
Shirley Irvin, Corsicana TX – #1 on the Leaderboard: 42% BCM
Tanga Thompson, West Plains MO – Best Consistent Margin: 38%+ (behind a tough budget!)
Renee Hinze, Schulenburg TX – Movin’ On Up
Melody Platson, Chicago IL – GREEN with Quality (Therapy metrics and outcomes) and Satisfaction!
Tammy Hain, Clearwater FL – Homecare ELITE Award: Best Combo of Finance and Quality!
Julie Norrod, Wichita KS – Quality Outcomes: Green across all OASIS questions!
Terry Greene, Clinical Resources – “Step Up” Award: 100% of our patients recommend and 7.4% rehospitalization in July!
Rosa Murillo, Billing/AR/Finance – AR Improvement, Eligibility improvement, Financial statements by the 8th of the month!

The lovely Eastland Directors: Mary Hearrell, Rosa Cervantez, Audra Moss, and Dorothy Trammell

Terry Greene, Director of Home Health Quality speaking



Article submitted by: Julie Vandre, VP of Quality for Home Health and Hospice


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