As we enter the second half of 2013, we, the Home Health Division, find ourselves in a pretty good place. Our overall LEM score is 4.4! This exceptional score is driven by strong performance in all the Pillars – People, Service, Quality, and Finance & Growth.
A few weeks ago the strategic leaders of the organization, a group of 63 leaders from across all lines of Harden, met for a biannual meeting. Traditionally, our time together is spent on making commitments to each other, all in an effort to increase cross company collaboration, known as C3.
This particular meeting was a little different as we not only had our “speed dating rounds” to discuss our business opportunities we also had the pleasure of participating in a Speed of Trust workshop, a Steven Covey program.
The program was very enlightening, as it reminds you that the foundation for every relationship, team, family, organization, economy, and civilization is trust. If trust is not present or is removed, it changes everything. On the other hand, if developed and leveraged, it will bring success to your life.
Harden Healthcare is committed to building trust throughout the organization and will continue to work on driving trust principles down through the organization. There will be more to come about the implementation from the LDI group soon.
Through our “speed dating rounds” we determined the best commitment the Home Health Division can make to the organization is to our Hopsice partners. Through participation and collaboration in our respective care conference meetings, we see an opportunity to educate our peers, and vice versa, on what we do. While having the patients’ best interests at the forefront we can impact their quality of life, by providing, the right care, at the right time, in the right setting.
There is no doubt that increased trust, care coordination, collaboration and sharing of best practices will increase efficiencies, quality outcomes and ultimately improve business. It is our commitment to strive for the best practices that benefit our patients.
With that said, I want to give a special shout out to our Austin Home Health and Hospice teams who have demonstrated the best practices that are currently being rolled out in the markets where we have overlap. Leaders, Cindy Rasnick and Mark Mullinax, are modeling best practices with their teams and making an impact on the lives of the people they serve. Thank you, Cindy & Mark!
And thanks to everyone for serving our communities.
Article submitted by: Kelly Jaloweic, President of Harden Healthcare’s Home Health Division